Official site of Air New Zealand. Instead they tried to bully and deceive me into taking a credit. I sent one request through including identifying the seat number. I was wondering what meal is served. It is as if the airline has collapsed. They refuse to refund and will only offer a credit and have requested we rebook. The carrier beat out last year’s winner, Singapore Airlines, which came in … We recently took Air New Zealand from Houston to Auckland and was able to try out the SkyCouch in Economy Class. They are now inflating prices. Get better bag checking staff!!! This matter caused me to have to buy a complete new bike frame out of my own pocket. Avoid Air New Zealand! Sometimes, Air New Zealand can be the cheapest option with their long-haul flights so are worth checking out. Hello, we are flying from Sydney to Rarotonga via Air New Zealand. Flight got cancelled WITHOUT WARNING. I will not fly with Air New Zealand again. Post Jobs. Approval required. Companies can't alter or remove reviews from ProductReview.com.au. She didn't break any rules. The latest Air New Zealand flight status updates. So, if a higher price for the privilege of flying to New Zealand puts some people off, good.” (Porritt is a co-founder of British sustainable development charity Forum for the Future, which works with several local companies, including Air NZ and Fonterra. If your travel plans are impacted by the alert level changes please opt-in for credit. I tried again searching for someone to speak to. es to deal with however the glasses were prescription and expensive. This question is over a year old. Contact us for more information about these items before you book. In recognition of your loyalty to Air New Zealand Gold members' OneUp offers will be upweighted by 30%. I would never use them as an airline because if this. I would never trust Air NZ with my stuff and baggage again. Airline reputation tarnished with almost zero response. ACC in australia forced all local airlines to offer refunds and many other overseas airlines who were not subject to this law also followed with this guideline. Will never fly again, Qantas have been more than accommodating with their policy so they'll be my airline of choice for the future. They only care about shareholders! more. They didn't care. Incorporated in New Zealand. The new aircraft, powered by … It is Emily who feels entitled and needs to get over herself. No refund after Air NZ cancelled my 6 flights, value of A$6200.A credit will be applied automatically, where in the civilised can you get away with this stunt.They cancelled a service I paid for 12 months prior to the flight and it's now my problem to use a credit, if it ever arrives.What if at 70 yrs old I am unable to take flights and use the credit, it goes into Air NZ bottom line.Great business model any other similar would get you a few years in jail. We would never trust them to fly with them. No response. I searched online everywhere for a number to call but could only find a website to email. Also the first flight was delayed making me nearly miss the next 2 flights. AIZ calculation: 10% - ( … Paying in full for airline seats has to me made illegal. For 3 weeks I had been requesting call back twice from online platform and twice from phone calls, ZERO CALLBACKS. Book cheap flights to New Zealand online with confidence and 24/7 customer care. that the caused damage is not from a crash but from a heavy dull force and still they do not pay. Your incompetence and dishonesty is ruining the company's reputation. No luck so I sent another email weeks later with the same request and pointing out that I had already sent an email. Horrible system unflexible, arrived 2 minutes later and although airplane was not even boarding, and there was space available on the flight, was not allowed to board. OneUp upgrades: OneUp™ is Air New Zealand's upgrade offer system that gives people travelling on Air New Zealand the opportunity to move up one cabin class when travelling internationally. And that from a country who does want bike tourism coming over. Flying to the South Pacific is always a challenge when redeeming points, and Air New Zealand award space is virtually non-existent (except … You Get Great Value for Money. I was 1 D and 1F was an expectant mother with toddler who she promptly sat in the reserved spare seat between us.wondering what is airnz policy on this situation? The food is good, and I have had confortable trips every time. I explained I'm currently unemployed & need my $ back urgently. In other words, Air New Zealand shares trade at around 6x recent earnings. especially during a pandemic and stressful time was unconscionable!! You can't email them because there's something wrong with their email, so my time was completely wasted attempting this.They also ask you for ridiculous evidence such as reciepts of payment for these items. Find out more. I just want to book a flight home. Similar to other reviews. This is obvious price gouging. Air New Zealand: Bit cramped but good - See 13,466 traveller reviews, 1,850 candid photos, and great deals for Air New Zealand, at Tripadvisor. When we go back to rebook, we will certainly rebook with Air New Zealand. 2 flights to and from Melbourne to Sydney plus quarantine expenses and they don't want to refund. Sure, like you would keep every single receipt of every single it... No customer care at all!!