You may want to read this analysis of what Ryanair’s future entails in a post-covid world : https://www.intotheminds.com/blog/en/covid-19-impacts-aviation-sector/. If Ryanair takes more than 8 weeks to reply or you aren’t satisfied with their response, after this time you can contact Aviation ADR to get help. This is now 9th August 2020 and they haven’t paid a penny. At worst – we won’t ever find the skates again. I made this video on baggage allowance and priority checkin of ryanair policy: She said we were still within the time and all would be fine but we had to make the attendant at check in aware and he would assist from there. Sound advice is never ever use this airline , price may sound cheap but your replacement flights home will be expensive and not compensated by Ryanair. Still waiting for refund when they change the flights to over 3 hours my husband has dementia so could not fly in 3months Iv had 173 email from them 9 confirmations of refund back in my bank and 1 email with condolences on my bereavement customer services are a disgrace but wont give up even if I have to sit in the offices at swords and cause havoc. Passengers could expect systematic denial of their rights and long waiting days. Here are a list of firms that can handle your claim on your behalf. Where is the NERF coming from and why is it a marketing success? He is there and unable to train on the ice. Mr O’Leary wants us all to rush back onto his crammed planes as soon as possible BEFORE it is even safe to consider ever flying again in the current Covid-19 pandemic. Ryanair's Help Centre provides you with all the information that you will need when booking flights and travelling with Ryanair. The process of applying for reimbursement is that all details have to be on one page no more than 4 mb. After 2 hours of fun, fun, fun, stuck on the M25 doing 20 mph, we arrived at Stansted check in with just one hour until the flight. You may remember the story of Dave Carroll and United Airlines (don’t miss Dave Carroll’s interview here), or that of Kenny and Crédit Mutuel. I hear on the media from O’Leary asking customers to be patient because they are working with reduced staff. Remember for instance in 2018 passengers who received no compensation or those who got a check which eventually got bounced. ANYBODY WHO TAKES A RYANAIR FLIGHT MUST BE MENTAL, PLEASE AVOID LIKE THE PLAGUE OR LIKE THE CORONAVIRUS. I contacted them again via there live chat and was told how sorry they were and that it was going to take 8 weeks . I contacted them again via live chat and was told how happy they were and that they had issued me with vouchers. Ryanair said: “Our crews have confirmed they sent no such letter,” without saying which letter it was referring to. Because of the demand due to cancelled flights all flights are now more booked and cost conciderably more. Ryanair has the most on-time flights in Europe with the fewest cancellations. phoned many times since , told I was on priority list, I have recently had other trips cancelled, Thomas cook returned my money within 2 weeks . On the way, we realised that it was virtually impossible to push a wheelchair and manoeuvre on board luggage which means assistance passengers are effectively forced to pay more to check their cabin bags into the hold. DublinIreland. Click on the 'File RyanAir complaint' button. On the way home my mother was asked if she could manage the plane steps – as she was having a good day and because she likes to be no bother she said ‘yes if she could go slowly’. I took slightly over a year to win. Maybe Middle Gimp in particular, but Child, Not That Bright, and Vacant should purchase one of your reasonably priced tickets and go to Slovakia (assuming they were actually allowed on the plane). On teaching security check those who had brought refreshments purchase after the first checkin had liquids confiscated, mine by an ignorant rude security guard who was unsympathetic with our plight stating it didn’t matter how many times we came around hed confiscate our drinks. It is now September and still nothing. Failure to supply this information at the point of application will result in significant delays in processing your payment. As the new flight was at 6.25am in the morning we decided to get a hotel, we paid £79 for a room and got a taxi. It happened to me that on my way to the RecSys conference in Vancouver, my flight was delayed 5 hours. If your baggage has been damaged or lost while you were travelling with Ryanair and you would like to complain to a member of their team about the state of your belongings, then you can call to make a complaint about the damage and a member of the team will make sure to monitor your complaint and make sure that it is dealt with correctly. Our site is currently down for maintenance. He led us to the line for closing gates, advised we should wait and all would be ok. We stood patiently in the line for 20 minutes. Let professionals do it for you. He holds a PhD in Marketing, a MBA in Finance, and a MSc in Chemistry. Visit Customer Contact Forms. Open times are 6am till 9pm and still no answer . Use this comments section to discuss problems you have had with Ryanair… This was handy as the queue was very long so that by the time we would reach the front the plane would be half way to Bratislava and the problem would be solved. Based on my long complaining experience and the numerous “fights” I’ve won, here are my tips.