Refunds. Tweets by Ryanair\n. They have imposed a system which ensures that people have to pay more for the flights. E-dreams ripped you off, made mistakes and put you in danger of not being allowed to fly at all, booked flights which they are expressly forbidden to, and you want to complain to Ryanair.. Our agents are available: Mon-Fri 06:00 - 21:00 GMT Sat 08:00 -18:00 GMT Sun 09:00 - 18:00 GMT . Hi. It is now 3pm and still no answer. Can you imagine ordering a sofa online and the system has a bug, and you end up ordering the wrong size or colour? Fewer than half were told that they were entitled to compensation – just 29 people. Issue date: Monday July 27, 2020. Enjoy reading our tips and recommendations. Using the below online forms is the most efficient way for us to review your claim in a timely manner. Even though, I paid an additional €16 for seat selection in my original booking. The ads, which were broadcast in December 2020 and from January 2021, received 2,370 complaints. Please note only one online application will be accepted per booking. They fly 1600 flights daily to 185 destinations and boast the most on-time flights of any airline in Europe. We are due to travel with Ryanair in August to Spain with our Disabled Daughter, after listening to their CEO talk on TV about all passengers having to wear a mask in the Airport and on their flights, I spoke to their rep online and explained that my Daughter was unable to wear a mask due to her disability to which I was told not to panic. Kerry. To make a submission, select from the dropdown your reason for contact and complete the relevant form. 2. How do I know I can trust these reviews about Ryanair? E-dreams ripped you off, made mistakes and put you in danger of not being allowed to fly at all, booked flights which they are expressly forbidden to, and you want to complain to Ryanair.. We are still waiting from our refund since April, there are a bunch of lads who booked so it is not a small amount of money. But all the same, I really think the Irish public should know that this is how this company is handling this situation. eDreamsHave you sorted your baggage problem re-Ryanair customers, reading many complaints. I sincerely hope that Ryanair continuing that flight does not mean that people will still take the flight for a holiday - there is absolutely nothing stopping them. But then, when I asked if I can get compensation, they told me that according to the terms and conditions, I cannot get compensation for the cancellation. I have got four solutions for Ryanair, if they did these I think the general public would feel happier and actually recommend their services not the other way round:-. Dear Ryanair Complaints team, I have had to resort to sending this complaint as a PDF because your online complaints system only accepts 1,000 characters, which is not the best way to start these proceedings. Ryanair’s Director of Marketing, Dara Brady said: "We are very pleased to launch this Ryanair C-19 Travel Wallet as we prepare for the return of family holidays in Summer ‘21. I feel that on many occasions airlines have used this excuse to save them paying compensation. Tweet Ryanair Customer Services. More specifically, a newspaper and Instagram post by a hemp shop were deemed ‘harmful’ because they described COVID-19 as a … By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Where in the world (Not literally) does one purchase the elusive second bag with dimensions 35x20x20 that Ryanair demand. The reason given was “adverse weather conditions”. Thank you, you have successfully subscribed to our newsletter! I never had a reply then either. Search flights Book a Room Hire a Car. 3. How I avoid spam calls on my mobile phone, Why SME’s Should Harness The Blogosphere For Marketing, Invisible Admin Users Created by Hackers | Web Coach, How To Remove Hidden Admin Users In WordPress. So to re-book my flights there is absolutely no way around paying more money. Watchdog rules it could 'encourage irresponsible behaviour’ after 2,370 complaints I was booked on a Ryanair Flight number FR1783 on Wednesday 27 December 2017 departing from Bordeaux at 18.00 flying to Stansted. I have now had to try and contact them again. Ryanair said it suffered the "most challenging" quarter in its 35-year history as it reported a loss of 185 million euro ('168 million). Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Get buying tips about Airlines delivered to your inbox. On emailing them I am told my refund is being processed. I have encountered examples of good, bad and indifferent customer service over the years but nothing beats Ryanair for the truly dreadful. Many travellers have a love/hate relationship with the Irish budget airline, but after decades of controversy and shocking customer care, are recent problems with the carrier and thousands of cancelled flights the straw that finally breaks the back of Ryanair? Have a general email support – send the person emailing an automated case number and a contact telephone number to chase after 5 working days if not resolved. So I dared to question the stability of the site and the fact the link was a dead one not a link to online checking in, the “support” guy then replied “we have zero problems on our site, so it is user error”. My bookings. I checked in online and the site automatically picked up my birthday as my passport expiry date, it did so just after the page crashed on me, clearly indicating another Ryanair web problem. FAX? We will review your request and will be contact with you within 7 working days. Like tens of thousands of others I was left stranded by Ryanair when they cancelled flights due to the coronavirus/coved-19 pandemic in March 2020. More News . Why don’t you do the same? Employ someone to simply check all blogs/forums and complaints online and actually leave comments and interact with users/customers, offer rewards for good feedback. Make staff use their names, that way the customer can note the name of the staff member, note the case number and you can either re-train the staff member or in the case above, fire the staff that are rude and clearly destroying your brand. Admittedly, they can be a cheapish airline - but not always when one has added in all the extras - but if there are any problems with the flight you are stuffed. To say I am seething is an understatement. This is fraud! If you write a letter to Ryanair, then it could take up to 15 working days to get a response. Unsubscribe at any time. After receiving over 2,000 complaints (the third-highest ever for an ad), the company's 'Jab & Go' spot has been deemed "irresponsible" – and pulled from both TV and online. Alternatively, I was told, I could change my flights free of charge for any date up until 31st August. Follow Ryanair. It makes them the third most complained about on record to the Advertising Standards Authority (ASA) behind a 2014 Paddy Power advert with 5,525 complaints and a Booking.com 2014/15 advert with 2,451 complaints. Ryanair Complaints Procedure. So they kept the insurance amount, even though there is no way to use the travel insurance!! They don’t hide that they are the cheapest for a reason and they’ll do anything to keep air travel affordable. Never trust ryanair with customer service in which putting the phone down when a conversation gets hard is acceptable. I will never use Ryanair again. This company is not yet accredited. Ryanair ChatBot offers 24/7 support. But when things go wrong, they should and must get their act together, I am not an isolated case and would love to write a good review on Ryanair one day. Now I have to wait for a refund like I just asked for it, waiting for a queue again! So my latest Ryanair experience was another web related issue. He just not aware of how the system works!! So when Ryanair cancelled the flight the runway had been open for some 7 hours. KerryGB. I wrote to Ryanair on many occasions requesting an explanation as to how the flight was cancelled due to adverse weather conditions but basically, they just dismissed my communications and just kept saying -: "due to adverse weather conditions”. Statistics of RyanAir in the category Airlines. Low cost: 4. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I was not satisfied with their responses because I felt it was an operational decision and not directly due to adverse weather conditions and decided to take legal action under European legislation – Small Claims Court. Refunds. So, after hearing the evidence given by both parties, Judge Hallett found that the Defendant did not prove their case and found in my favour. So, the flight was not cancelled due to adverse weather conditions but it was an operational decision! The staff provide wrong information. Gone is the option to chose randomly allocated seats. For those of you reading this from outside Europe, Ryanair is a low cost airline, offering flights around Europe for as little as $1 each way.. First problem they have is the total lack of anyway to contact them by email. Twitter. but then again, nothing surprises me anymore! Plan. LOG OUT. I called the £1 per minute line and (not surprisingly) the call was answered straight away, they don’t want you hanging around, at £1 per minute, they want you talking to them.. Log in; Help. I’d love to hear your examples (if you have any) of bad customer service, I’d be amazed if you could beat mine. 40. I replied that I would not be pushed between airline and agent and had the phone put down on me. irrops can be more problematic because they have no interlining agreements and won't pay for you to fly with a different airline to get you to your destination as quickly as possible. The ASA’s justifications for banning the remaining three were couched in offensiveness terms. Law states refund should be 7 days, they said 20 days, it is now end of July, blaming covid 19 ( yeah whatever ). With the exception of the Ryanair ruling, complaints were upheld in all four cases. General Form of Judgment or Order dated 12 May 2020 where Judge Hallett upon hearing the Claimant in person, hearing Counsel for the Defendant by remote telephone hearing and Judgement for the Claimant for 250 Euros to be paid by 4.00pm on 12 May 2020. In addition, I bought a travel insurance for my flights, and after covid 19 cancellations, Ryanair informed me that they will refund the flight cost excluding the travel insurance cost. Help. Follow Ryanair. Ryanair ChatBot offers 24/7 support. By clicking “Yes, I agree”, you agree to Ryanair using cookies to improve your browsing experience, to personalise content, to provide social media features and to analyse our traffic. Last year, I booked flights for Amsterdam for this Friday. Also our Customer Care agents are available to support if you need further assistance. Follow Ryanair Comments. Ryanair provides full complaints handling accessible initially by telephone on 0871 246 0000. However, only one of those was found to have crossed the line in terms of harm. In fact if they ever come back to me because of this blog post, I will write a follow up. I am sure that even under covid restraint 11 weeks of holding people's money is too long. They state that we are in a queue. Ryanair Low Fares Return To Belfast City Airport, Launching 8 New Routes For Summer ‘21. My Reviews. Ryanair is a Dublin based low-cost airline that is Europe’s busiest international airline by passenger numbers. They make you jump through numerous hoops for weeks before in the end sending an unasked for voucher for use within next 12 months (for one the flights - silence on the other). Also our Customer Care agents are available to support if you need further assistance. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The last time I faxed this number was when my suitcase was destroyed by baggage handlers, at the airport the charming lady told me to..wait for it..FAX.. After various delays the flight was cancelled at 19.53. On seeing the amount of the refund I am immediately frustrated. So. Of the 87 passengers who did escalate their complaint to the CAA in December 2018, 62 of them had had it resolved by the end of March 2019. I didn't ask again since I had already asked for a refund and the request was accepted. We may also share information with our advertising, analytics and social media partners for their own purposes. Ryanair February Traffic Down 95% To 0.5m Guests. Do you need to contact us or submit a claim? Read more. Email – ** Keith **. 3 March 2021 Ryanair Joins Ambitious ‘Fuelling Flight Initiative’ In Its Pledge To Support Sustainable Aviation Fuels For A Carbon Neutral Future. I find it really disappointing that they are allowing such flights to continue in the first place. Our agents are available: Mon-Fri 06:00 - 21:00 GMT Sat 08:00 -18:00 GMT Sun 09:00 - 18:00 GMT . Most of the comments seen state that the airline does not act in a manner to which you would expect and have paid for and for the comfort of their passengers. If I could give them zero stars I would, and I wish the owner lived in this country – the greedy **. I have attached the following brief details: -. I explained the site crashed on inputting details and maybe this was the problem? 1.3 /10 73 votes. See reviews below to learn more or submit your own review. Enter the code shown: * Required. Be the first one to find this review helpful. Good morning BTW. Countries connected. Ryanair - How NOT to go about customer service? The worst customer service I have ever encountered. My Settings. What kind of customer service is that? My flight from the US to Portugal was canceled (COVID 19) and from Portugal we were flying Ryanair to Italy, and as I have explained my situation to them, they refuse to give a refund or credit for a future flight. That is 5 weeks longer than a dispute turnaround time in any business. Ryanair clearly state that cash refunds take 7 working days, but 2 weeks later I am still waiting. They then make you go through process of reapplying for refund - some time in future - but this is impossible as no one answers the online chat or phone. They would support us at the airport, when I stated that I felt they were putting her at risk they weren't interested, I asked if we could take the flights at a later date and was told no, we won't be travelling with Ryanair again!!!! Travel. So the guy that answered started off angrily asking me what my home address was and what telephone number I used on the booking, standard security questions. So, I was confused that adverse weather had caused the cancellation. It is not possible. Now on August I find out that I was never in a queue for a refund, and their excuse is that they asked me that if I want a refund I had to ask for it! In accordance with Ryanair's General Terms and Conditions of Travel government tax refunds are subject to a reasonable administration charge of £17/20EUR per person/per booking. In exchange for unbeatable fares, be prepared for non-reclining seats, no seat-back pockets, safety cards on the back of seats and life jackets stowed overheard. 3. It is not fair for the one that want to change the flight for the second time, to calculate the fare difference based on the price of the last change which was in my case much cheaper than what I already paid for my first flight, it is stealing!! 1. Chat Now Need to submit a Claim? One of the main reasons seen for a delay or cancellation is – “adverse weather conditions” and when you ask the airline for a full explanation, they just dismiss you. I physically cannot continue with re-booking without paying for seats. The phone line is constantly engaged so you cannot get thru. “No, you inputted incorrectly”, this is strange because I travel with them twice per week and I kind of know how the site works! Their site recently relaunched and frankly the relaunch was dreadful, they removed half the features, emails were not being sent to confirm one had made a booking and the site crashed continuously. A link has directed you to this review. The only reason I can imagine is to make more money from this, as I didn't expect a refund for the difference, I just don't want to pay more. Now, to make a complaint, I am told that I must fax a Dublin based number and wait for a response. Sign up to receive our free weekly newsletter. This page is off sightseeing. Ryanair does what it says on the tin, you pay peanuts for short flights, you don’t go on board expecting anything apart from a seat and an affordable way to get around Europe. Their response was that because I could use the travel insurance for compensation. Click on the 'File RyanAir complaint' button. Hotels; Car hire; Sign up. For award-winning investigations, unbiased reviews and access to legal advice,sign up to Which? The next issue, is that I have to pay for seat selection. I think the point is with airlines like Ryanair (and Spirit and Easyjet etc.) How does complain.biz work. Watch Ryanair News. Trying to get a refund for cancelled flight (not compensation just money owed for no flights) is like getting blood out of a stone. All Rights Reserved. If you want full details, please contact me. However, over the past year or so, company CEO Michael O’Leary claims to have changed his customer-hating ways. Price guarantee: Business Plus: Call Post booking queries on 0330 1007 838. Coronavirus: Ryanair ordered to remove misleading ‘jab and go’ advert. 2. Unsubscribe easily. 2 March 2021 Ryanair February Traffic Down 95% To 0.5m Guests. Ryanair – How NOT to go about customer service. To add I asked about refund, they said thanks for my patience but nothing else can be done, then said any further questions and straight after cut me off and closed it before I could ask another question. Basically same as most latest stories of being fobbed off with still in queue and having to wait 3 hours to even get to chat online to them. Its location on this page may change next time you visit. Online Reviews and Endorsements – What do YOU think? Submit your complaint directly to RyanAir and mention that you posted your complaint on Complain.biz. We're sorry! Won’t lose your baggage: File RyanAir complaint. Use whichever Ryanair contact method you prefer from this page to discuss a complaint about Ryanair. I was told because it went through the agent email which I obviously dont know they cant get me information. I have only received £105 of the £500 I am owed. Ryanair – The Worst in Customer Experience. "Ryanair, on the other hand, was rated the worst firm for customer service. On speaking their support team, they confirmed that I cannot choose any flights that are less than what I paid originally, it has to be the exact same fare, or more. Whether those 29 people have received their money is not revealed in official statistics. This is not our fault, but they are not being cooperative at all.. Super disappointed. We value your privacy. And then, and this is the point I had to blog about, he hung up. Copyright © 2021 Consumers Unified LLC. From the front desk of a busy FBO to the captain's seat of a commercial airliner, Erika Armstrong has experienced everything aviation has to offer. Online Complaint form Send a Complaint by Post or Email. They do not reply to emails, letters, phone calls or online chat. This form will help us direct your specific issue to the right person and we will respond to you within 10 working days. Uninstall Windows Internet Explorer 8 Beta 1. I waited for the Ryanair flights to be cancelled. Have an emergency email support – as above but offer a premium rate number to call if no response within 12 hours. Posts about Ryanair complaints written by Bemused Backpacker. I have just finished a telephone “conversation” with Ryanair and have to come to the conclusion that they are the worst company for after sales support anywhere. The issue here, is not that I wouldn't get any money back, it's that I actually cannot avoid paying additional fees unless I can find the exact same fare for any date before 31st August. Use this comments section to discuss problems you have had with Ryanair… Low Fares Made Simple. Ryanair ChatBot offers 24/7 support. Which is obviously useless to me, nobody will be travelling anywhere in August. FAQ. Many airlines in the US do that, and they are learning that us customers don’t actually want to complain, we simply just want help or support. 89 total complaints. We’ll start sending you the news you need delivered straight to you. FAX? Before making a complaint about Ryanair. Been on that chat since 9am. Using the below online forms is the most efficient way for us to review your claim or query. Ryanair didn't take your booking which you made contrary to their terms and conditions and yet did their best to help you out. Ryanair didn't take your booking which you made contrary to their terms and conditions and yet did their best to help you out. We value your privacy. I found that not only do I have to pay the difference in any flight fares but that I cannot choose any flights that are cheaper than what I originally booked. I have never ever been called a liar and been hung up on when calling customer services, ever, and doubt any of my readers have either. If your complaint cannot be resolved at this stage, a series of steps to take and other contact options are available. I would avoid using this airline like the plague. So, instead of trying to look at the situation, I am repeatedly told it is my fault. Send a Complaint by Post or Email. Newest fleet: For more information about reviews on ConsumerAffairs.com please visit our Ryanair is a Dublin based low-cost airline that is Europe’s busiest international airline by passenger numbers. To progress with the re-booking, I actually have to pay for selected seats. Many airlines in the US do that, and they are learning that us customers don’t actually want to complain, we simply just want help or support. I used to fly on Ryanair, but their customer experience is so horrible I won’t do it anymore – I don’t care how cheap they are. If you find a cheaper fare on a qualifying route with another airline, then they will pay “double the difference” between the air fare paid to Ryanair and the lower fare quoted on another carrier, but watch the fine print. At what point does all the bad publicity online make you sit up and take a look at the underlying issues? DON’T LET THE AIRLINES BULLY YOU! 3 reviews. Know the rules, and you WILL prevail, with shockingly cheap flights that are cheaper than a … Please note that to be eligible to make a complaint against Ryanair, you must have already complained to Ryanair directly in writing and either received a final written response (sometimes referred to as a ‘deadlock letter’) or given Ryanair eight (8) weeks to respond to your dispute. While the internet may be clogged with Ryanair complaints, at the end of the day, I take a more whimsical approach and think of flying Ryanair as a mediocrely exciting challenge. Ryanair No Longer To Fly To La Rochelle, Nantes Or Angouleme Out Of Season. She is the author of A CHICK IN THE COCKPIT and her aviation articles can be found at Consumer Affairs, Plane & Pilot, Flying.com, Disciples of Flight, NYC Aviation, Contrails, Mentor, General Aviation News and Business Insider. After dealing with the travel agent I called Ryanair for progress report on refund for a flight cancelled by the airline on 21st December 2020. Get verified information about Ryanair complaints email & Phone number. Would any other business be in existance  with customer service like this? I suppose it should feel more shocking than it does that Ryanair has implemented something to actually make more money at a time like this. Email Customer Services on customerqueries@ryanair.com. My Ryanair Review In Brief. Customer service that puts the phone down. I contacted them last week and they said the flight isn't cancelled, I could still travel to Amsterdam if I wanted to. I then told him the problem and asked if he could manually change the passport date “No Sir, you screwed up and inputted the wrong date”, not the kind of language I would expect to hear coming from a £1 per minute support desk. All other passengers on that flight were due compensation! Ryanair advert received more than 2,300 complaints - here's what it said. Which we all know won't be taken before the end of August so not only do you lose your original fare, you are forced to pay more money for flights that you know you will not be taking. We use cookies to give you the best experience on our website. Of course, the virus is not their fault but the way they handle customers is. It would be fine. Ryanair. Call Customer Services on 0871 246 0000. 02 Mar 2021. Review of Ryanair. Ryanair claims to have the newest, greenest and quietest fleet of aircraft in Europe (primarily newer/retrofitted Boeing 737s). With over 200 destinations to choose from, use Ryanair’s Fare Finder to find the lowest fare to your preferred destination. The guy was so helpful and friendly that he actually cut the conversation and hung up the phone. Before you fly, you are forced to either view their FAQ’s or call either their reservation centre (at £0.10 per minute, here is the kicker, it always takes a minimum of 5 minutes to get to actually speak to anybody) or their internet support team at a whopping £1 per minute.. You see, dear reader, this is the clever part, when using Ryanair, the problems are generally Internet related. The concert I was attending is cancelled. Categories Blog. Chat Now Need to submit a Claim? However, when I tried to re-book my flights, I ran into issues with additional fees. Our content is intended to be used for general information purposes only. Passengers were left feeling undervalued by unhelpful staff and terrible complaints-handling. Visit Customer Contact Forms. ConsumerAffairs is not a government agency. Employ someone to simply check all blogs/forums and complaints online and actually leave comments and interact with users/customers, offer rewards for good feedback. He said I cannot change my flight to cheaper one which I already did! So, Ryanair, answer me this, how do you train your staff, in fact, are they trained? 77. Ryanair, Europe’s No.1 airline, today (3rd Mar) announced it has joined the ambitious “Fuelling Flight Initiative” in its commitment to … Continue reading Ryanair Joins Ambitious ‘Fuelling Flight Initiative’ In Its Pledge To Support Sustainable Aviation Fuels For A Carbon Neutral Future. Using the below online forms is the most efficient way for us to review your claim in a timely manner. I want to bring to your attention a matter that I feel people who fly should beware of, many people appear to complain about the manner in which an airline treats you when there is a delay or cancellation of a flight. Unsubscribe easily. 3. Describe your complaint in detail, and suggest how RyanAir should resolve it. I cannot understand this policy. Even Samsonite/Antler stores do not seem to sell these. Hi. I have spent dozens of hours trying. Ryanair complaints contacts. Can you imagine having to pay £1 per minute to be told it was your fault, tough luck..? For companies. Ryanair's marketing ploy of telling us all they are supporting passengers at this time by allowing us to change flights for free, is actually a revenue generating ploy. "is it just Ryanair or can it be any airline". There had been snow at Stansted that morning and the runway was closed for a period of time but the runway was open from 12.51. Sign up; Log in. I imagine how much money they made from the travel insurance of millions of travelers that never used this travel insurance! Stu Pleavin says: October 10, 2015 at 7:25 am . Ryanair claims to have the most innovative way of handling baggage which they boast is nearly “perfect”. The quickest way to submit your complaint and getting it dealt with by our customer service team is to fill in the online Complaint form.