One Fine Stay has kept my money for a rental that we could not use due to Covid 19. despite numerous attempts to reason with them. It was a pleasure. We have a reservation thru One Fine Stay coming up at the Rue du Commerce studio. One fine stay came to review our home as I had told them we had made some changes (Edward to be exact). Here's a teaser: at the rate people in the company are paid right now, they can't afford to stay in an Accor Hotel even with the insulting discount. This company is so shady and corrupt. one fine stay was always available by phone when i needed them . Stay away from this company at all costs, there are plenty others out there. My Husband and myself booked , what we thought was refundable stay through a travel company Onefinestay. VRBO and Airbnb multiple times with much better service. They were inflexible during the Coronavirus epidemic despite most shops, services, and flights being non-operationable. This company , after many attempts will just refuse all funds to people and really have no moral compass. Today we have over 2,500 homes in London, Paris, Rome, New York, Los Angeles and Miami. I used to be a loyal customer of One Fine Stay. And even if they could get into the UK, they might still have to quarantine for two weeks. Jobs. I guess they won't care since they expressed in their email that they refuse to refund our money because they care more about their home owners than their customers. This is the version of our website addressed to speakers of English in the United States. Sorry Grant but that is crazy. I recently booked an apartment (Earl's Court) with One Fine Stay and it was a great experience. If Stacey will begin a class action suit I will be happy to join. There are many reviews and unfortunately many of them unfavourable. It was very aesthetically pleasing and very clean. I stayed for the majority of my time by myself but it’s perfect for a group of friends/couples, For someone staying mostly alone, I found the property quiet, safe and secure and honestly, I wouldn’t hesitate to return, it’s a beautiful flat within distance of all you need to really experience London x. This conclusion was drawn from having stayed in each city multiple times with OFS, over the last few years. See my brief story below. FAQ. We had to cancel our trip to Rome due to the COVID-19 outbreak. That is the worst business model I can imagine. I recently booked an apartment (Earl's Court) with One Fine Stay and it was a great experience. I have stayed in onefinestay apartments several times over the years in London. There seem to more positive reviews in London but are they run differently? All Onefinestay have to do as HOSTS for an Airbnb booking is CANCEL us. If we cancel the booking, we lose our deposit. I have email correspondence to prove it. In April 2016, we became part of the AccorHotels family, joining luxury brands like Fairmont Raffles and Sofitel. The property is 2.3 miles from Orsay Museum and 2.4 miles from Paris Expo – Porte de Versailles. Cancellation policy is only a ruse as they hide behind technicalities and excuses. I am most impressive by their efforts to accommodate all requests and to find a sensible solution for issues that sometimes arise. I would tell everybody about this wonderful company, their top-notch customer service, their beautiful properties. This being said, the agency that was managing the property ( onefinestay) was certainly not up to our expectations. If they treat someone in my situation like this , how would you feel you would be treated? We will not be using OFS again owning to its cynical and unethical treatment of us. Interaction with them has been unpleasant and unhelpful. the photos were completely representative of the apt I stayed in. They seem legit enough and have decent articles from Sunday Times etc... but just always a bit wary about companies like this. They don’t care at ALL. They actually emailed us back and told us that the reason they refuse to refund our money is because their home owners depend on this money for income. Here For You During COVID-19 NEW! Putting themselves first. I was very pleased and happy with my one fine stay experience in Paris. Reputation, once lost, cannot be easily regained, COVID-19 - Accommodation Cancellation - Refusal of Refund. Working with Elizabeth and Alesia is a pleasure. We have a reservation thru One Fine Stay coming up at the Rue du Commerce studio. This can take up to 5 working days to reach your account.This refund was made promptly but One Fine Stay would not and did not. Have stayed with similar companies e.g. Buying Louis Vuitton..cheaper in Paris than USA? They collected my money and called themselves Marcos Los Arcos totally fictitious name. We had a very nice experience with onefinestay. From beginning until now, the communication has been excellent. Sophie Lam enters an eminent Parisian address . We would certainly recommend Onefinestay and we would not hesitate to use them again in the future. The city center is located 1.4 miles away. We were not charged 1,000 Euros to make a request like the other reviewer, but we did pay the full amount up front to book the studio. I AM POINTING OUT THE VARIOUS EVASIONS USED BY ONE FINE STAY TO REFUSE A REFUND DURING THIS CRISIS NOT THE PLUM GUIDE!!!!! I find the service I have so far encountered from everyone in their team to be faultless and their homes where I have stayed have always been clean and beautifully decorated. Deceptive, Shady and DishonestA crisis like the one we have faced allows people and companies to show their true colors. Shame on Accor for owning this and join us in boycotting all Accor properties.IN RESPONSEThe response below is a complete and total lie. As a result they kept half my money for a service they were unable to deliver. This post was determined to be inappropriate by the Tripadvisor community and has been removed. Select date. On arrival we were greeted by the onefinestay host who took us up to the apartment, narrating the various things one should keep in mind; buttons here and switches there. The same one giving the US and much of the world direction and they firmly advised me NOT to travel any time in the near future. What category of hotel are you looking for? We were not charged 1,000 Euros to make a request like the other reviewer, but we did pay the full amount up front to book the studio. I see one negative review but would love to hear more information from others. We are bitterly disappointed in OFS's attitude which has left us disillusioned, and mistrustful of their shallow efforts to compensate us. I stand by this review. Come back soon! As so many others have shared here, Onefinestay has shown itself to be an utterly uncaring and unethical company. Specialties: We're onefinestay, pioneers of handmade hospitality. In conclusion, we had no complaint about the apartment , however the management was unprofessional to a certain extent. show map. 40 photos. FACTS ARE FACTS. Highly recommend. Once at the rental, the managers there were friendly and super responsive to any of our questions or requests. I have also used another premium holiday let company but their flats were often not homes and felt impersonal and my experience with them generally was significantly inferior. We therefore cannot return to New York (we have no interest in any other international destination). I urge anyone to avoid using this company and in turn I am boycotting all Accor brands which I had formerly used in my travel.I quote from my email . Share. PLEASE SEE BELOW-I STATE UNEQUIVOCALLY PLUM GUIDE ( THE THIRD PARTY) HAS BEEN HONORABLE AND JUST RETURNED OVER $3000 OF THEIR COMMISSION. Then they offered a credit upto 18 months , no full refund. Onefinestay, Rue de Magdebourg II, Paris: Hotel review Onefinestay opens the door to some of the world's grandest homes. I am truly sorry and please know that I did my best to explain your perspective to them.I can however confirm for you that Plum will be refunding for you a full refund of our fees on your reservation. Located in Paris, an 18-minute walk from Eiffel Tower and 1.7 miles from Arc de Triomphe, Avenue du President Kennedy II by Onefinestay offers free WiFi and air conditioning. I spent months explaining this to these folks and countless hours. On our travels so far we've learned that the finest homes are made with love and labour, crafted and cared for by their owners. While “force majeure” is a legal concept onefinestay readily recognizes for homeowners, it turns a blind eye when such catastrophic events as Covid-19 affect the plans of renters unable to stay in their homes. Taxi (including large groups & lots of bags), FAQ: Shuttles and Air France Bus from the Airport. They REFUSED. Check rooms and rates. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-56017217', '');}, 'log_autolink_impression');du Commerce studio. We seek out those homes, so you can… The apartment was exactly as described and the representatives met me right on time (actually I was three hours late due to line at Heathrow and they met me at 11:30 pm with a smile). This is unconscionable in the circumstances (i.e. They truly could not have been more helpful. 130 onefinestay reviews. Our "manager" was MIA during the 2 pivotal times - … THIS REVIEW IS FACT NOT UNTRUE OR DEFAMATORY. they are very organized and helpful. You can easily find your hotels in Paris using one of the methods below: ... Where to stay near top Paris attractions? To review the Tripadvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html. the iPhone they provide is fantastic. Reply. We live in Vancouver, Canada, a ten hour flight to London. Onefinestay offered a nice apartment for us in Paris. 40 photos. exclusive online offers! Mie, onefinestay Joseph Kallas 3 reviews. The apartment was exactly as described and the representatives met me right on time (actually I was three hours late due to line at Heathrow and they met me at 11:30 pm with a smile). They pulled every trick they had. 2) The real renter was ONE FINE STAY who have their own website and books these apartments.3) One Fine Stay is in fact owned in part by the French hospitality giant ACCOR.SEE THEIR LOGO ON THE WEBSITE. OFS claim they reached out to the owner who will not entertain a refund. I am a patient at the NHI. WHO WOULD NOT BE ANGRY TO LOSE NEARLY $6000 THROUGH NO FAULT OF THEIR OWN? I was met with someone who was friendly and informative about the property. Get Prices SEARCH. I stay in a lot of vacation rentals and this management company stands head and shoulders above the rest. Transit in Paris is Covid 19 test needed? This all before Covid 19.Once the breakout started I became nervous because I have a rare genetic disease that affects my lungs and kidneys. FAQ: What are the best books about Paris? We asked our Onefinestay HOSTS to cancel our reservation, so we could get our £1,000 deposit back from Airbnb. Onefinestay were so efficient. Check-in. More trip options. 17 salaries for 16 jobs at onefinestay in Paris. What is the best area to stay in paris?!! From booking to the actual stay, attention to detail and communication was excellent. They did not catch that in our listing a full bed had changed to a twin which ended up causing the renters great problems. Answer 1 of 47: Hi Wondering if anyone has used the website www.onefinestay.co.uk? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-55152130', '');}, 'log_autolink_impression');Paris....repeat AVOID. They have a company culture that is exposed in some of the reviews of their former employees on glassdoor website. I had to cancel my recent rental with onefinestay due to travel restrictions imposed as a result of the Covid 19 pandemic. Cons - Senior leadership team is a circus. Paris. This was beyond horrible customer service when it was clearly their fault. Check rooms and rates. Où sont les toilettes? In our case, despite admitting that the home in fact was unavailable for use due to the lockdown, they refused a full refund - offering a useless coupon for a future stay or 50% refund. A free inside look at company reviews and salaries posted anonymously by employees. Have a look at the London forum. Write a Review + More - Less. The country we were traveling to is on a full lock down and they STILL did not want to refund us our money. They do care about their customers. It is a Good stay (comparitavely), but not a Fine stay. We have used Onefinestay on 2 occasions- New York & Paris. Nobody in their right mind should pay more to get less, and that's exactly what you get with One Fine Stay. “ The entire process of working with onefinestay is seamless! onefinestay Salaries trends. A real disappointment. We were not charged 1,000 Euros to make a request like the other reviewer, but we did pay the full amount up front to book the studio. Get Prices. PLEASE GIVE YOUR BUSINESS TO SOMEONE ELSE!!!! It might be that this refers to the London properties perhaps though. MY EMAIL FROM THE PLUM GUIDE. Is European Destinations.com a legit site to book from? I wish I had known what kind of business I was dealing with before I got involved and I advise you to stay away for your own sake and because there are other companies that care more about you than this one. I am looking for others with experience with OneFineStay in (ta && ta.queueForLoad ? I had the pleasure of working with One Fine Stay for a trip to Paris. Please let me remind everyone that England and US have boarder and travel bans. We booked an apartment through plumguide.com in Milan , Italy for a family of 10 people. If a guest becomes ill or suspects they have contracted the Covid-19 virus whilst staying in one of our homes or villas, our guest services team is available 24/7 for additional support. We asked Onefinestay if we could change our reservation to May/June 2021. What to pack/wear for mid-October Weather. As the saying goes, buyer beware, and I would caution anyone considering onefinestay for their holiday plans to absolutely stay away from this outfit.As you can see from their reply they continue in their obstinate stance despite Accor, their parent company, offering full refunds for guests at hotels in the U.K. that are impacted by the government shut down. I stayed in one of the properties near Tower Bridge. So I have no hesitation in recommending onefinestay. Where OFS NYC really lacks is communication and due diligence practices. Eiffel Tower by onefinestay offers a unique collections of fashionable apartment in different locations around the iconic Eiffel Tower in the very heart of Paris.Eiffel Tower by onefinestay offers a 24-hour reception and concierge service and a smartphone will be provided to you for the length of your stay as part of service for calls, texts, maps, and tips from the host. … Re: Rue (ta && ta.queueForLoad ? I am absolutely dumbfounded and saddened that during a global pandemic they refuse to accommodate and help out their customer. AVOID using onefinestay to book a place in (ta && ta.queueForLoad ? Then told me the place was not available (said it was online). Reply from Plum Guide5 days agoGood afternoon Ron,Thank you for your patience on this matter and please do accept my apologies for the delay in response. The communication, welcome and follow up were all first class and we will almost certainly give them another try when next in a major city where they operate. Various Addresses, Paris, France show map. The properties were fabulous- better than expected and very clean! Marriott Autograph Collection Hotels in Paris, Hotels near Cathedrale Notre-Dame de Paris, Hotels near Basilique du Sacre-Coeur de Montmartre, http://www.tripadvisor.com/pages/forums_posting_guidelines.html. Most corrupt company I've ever encountered, I stayed in one of the properties near…fabulous SE1 apartment, We booked an apartment in Milano through plumguide, Spacious Luxury Apartment in the Centre of Paris. PDK5, if you get no replies, I would strongly suggest that if this company requires a €1,000 deposit just to *request* a booking, you run fast in another direction. As soon as I emailed them regarding the cancellation, they responded immediately and refunded the money back into my account within 2 days. One Fine Stay refused to give a refund and only offered a voucherwhich we don’t want.A very disappointing response from a company who claim to be at the top end of the market.They deserve the reviews they are getting. Learn from this example, just stay away from this company. I suggest you take that sort of treatment into account when making a booking. . Its very unsafe to travel right now in my condition and its so unfortunate that among all of this Ive spent months fighting with this company which has seriously caused me distress. Interaction with them has been unpleasant and unhelpful. FAQ: Where are the toilets? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-53807684', '');}, 'log_autolink_impression');Paris for our honeymoon and am after something nice and romantic for a reasonable price. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Only the latest review will count in the company's TrustScore. Now another week later I am still chasing the promised refund of 2,500 euros for a place we never wanted and cancelled within hours of the companies error.. Anyone who lists their home and goes along with this should be liable as well. Paris. Ways and meansPamela Goodman travelled to Paris as a guest of Eurostar (08432-186186; www.eurostar.com) and One Fine Stay (020-3642 2102; www.onefinestay.com). If you were to cancel your booking now or prior to 14 days of your arrival, you would receive a 50% refund of your booking (£6790.50).Unfortunately, as per our cancellation policy, the booking becomes non-refundable 14 days before the check-in date, therefore we won't be able to process the refund after the 18th of March.Please see the link below for more info:I CANCELLED THE BOOKING ON THE 15TH OF MAY WITH THIS WARNING THAT I WOULD NOT EVEN RECEIVE 50% IF I DELAYED.WE KNEW LIVING IN ASIA THAT WE COULD NOT HONOR THIS BOOKING. Until there is a vaccine and even then to be cautious to see if it works. Great, personalized service. If it were your parents, would they want them to travel in the next few months? Thank you so very much OFS!! more. Karma is coming. PLEASE NOTE ONE THIS IS AN EDITED REVIEW AS MY INITIAL REVIEW WAS CHALLENGED BY ONE FINE STAY DUE TO MY BEING UNHAPPY WITH THE CANCELLATION POLICY OF THE 3RD PARTY AND CLAIMING I MADE DEFAMATORY ACCUSATIONS. I think they have shown their true colours as HOSTS and as a company. THEY ARE THIEVES!!!! They offered two alternatives,, I chose option A, they booked me into B. I emailed and called advise the error and request they cancel everything, but still charged me another 1,500 euros. Overlooking the Canal Saint-Martin, this adorable flat is a little gem in a dynamic Parisian neighbourhood. I will be taking my business elsewhere in the future. Globally difficult to get in touch with. Known for their comfortable rooms and friendly staff, each of the best onefinestay Paris promises a top quality travel experience. The apartment was very clean with plenty of linens provided. You need to pay online deposit of 1,000 euro when you REQUEST a booking, then they had my card to charge the additional error amount. Our government advises that international travel for Australians will not re-commence for at least one-two years, and/or until a proven vaccine is available. They offered us October 2020. Can you dispute this with your credit card issuer? Alesia does an amazing job with the on the ground logistics. So three layers of marketing where the buck can be passed and blaming the other entity.As a consumer I have little recourse where to turn ONE FINE STAY and ACCOR has kept 50% of my payment and shared it among themselves and THE PLUM GUIDE. Our greeter was on time and was able to show us everything and he even gave some suggestions for clubs to our college age sons. Our staff may also remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. Thanks for being a part of the Tripadvisor travel community! Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Reply from onefinestay. We explained it was their fault as they had come to check it but they said in their documents they are not liable. We have continued the discussion with your host on your behalf and I am afraid that in this instance, your host has again declined our request to issue a further refund. I notice so many with the same issues , and our class attorney is looking into this. Moreover, when an apartment is given out to rent, there should be enough cabinets and closets to satisfy the needs of the visitors. Our trip was to visit our beloved late son’s three year old daughter and her mother. Its coming back to hunt them soon tho. NOT OPINIONS. These people have no heart and profits over all. This was far better than any hotel I have stayed at in London. I tried booking a place two weeks ago, in summary they failed to return emails & phone calls in a prompt manner, but still took my 1,000 euro deposit. This has put my family and I in a situation I never thought I would need to be in and their indifference to others' suffering and needs is despicable. The hotel lies within 10 miles of Orly airport. Despite countries being put on lockdown, flights being cancelled, and customers with auto immune issues who cannot travel. PLEASE for your sake and the sake of your wallet book elsewhere. Our accommodation booking was for the express purpose of having a 'live in New York' experience. The location in the 2nd Arr was extremely convenient for walking around (there was a transport strike on so quite helpful). © 2021 Trustpilot, Inc. All rights reserved. Has anyone used the rental agency 'One Fine Stay' before? This was far better than any hotel I have stayed at in London. Both times we were greeted by young enthusiastic locals who happily showed us around our temporary homes and provided us with some great local tips. Salaries posted anonymously by onefinestay employees. We were told that the check in was at a certain hour and we had to wait an additional hour and 40 minutes inside the apartment waiting for the cleaning team to finish their job , while they were supposed to have prepared everything at the check in time they stated. The people who earned it don’t deserve to keep their money? We have a reservation thru One Fine Stay coming up at the Rue du Commerce studio. This company refuses to cooperate.As you can see, the company has just copy and pasted responses that a lawyer or pr group came up with.UPDATE: PLUM GUIDE fought for us and were able to get us a refund. Cancellation policy is only a ruse as they hide behind technicalities and excuses. This is my first time using onefinestay. How far is the city center from the property? Thanks to Expedia.ca’s range of onefinestay in Paris, Ile-de-France, you no longer have to choose between the two. What is the closest airport? Should I go in March/ am i able to? Hi there, We're grateful for your review and delighted to hear you enjoyed your stay in Paris. One Fine Stay is simply a great operation.... We have now used them for for stays of between 2 weeks and 3 months, in both London and Paris. Any experience with using this agency (who also do luxury holiday rentals in NY and London) would be greatly appreciated. Some globe-trotters will stay anywhere that offers a cheap deal, but others prefer to book with their favourite chain. I will reach out to many of you should this continue to not be resolved. Salaries posted anonymously by onefinestay employees in Paris. But many of you may have claims. They REFUSED. Apart from the owner's extraordinary disdain of our situation totally beyond our control, and happily keeping our money, our contract was with OFS, not the owner, and it is OFS's responsibility to refund us. Rue Charlot sleeps five to six and costs from about e580 per night, room only. I repeat, stay away from this company. Thank you!! We were not charged 1,000 Euros to make a request like the other reviewer, but we did pay the full amount up front to book the studio. A kind and compassionate company NO. The apartment had an excellent central location , very close to the city center and on a quiet street away from the crowd. We have a reservation thru One Fine Stay coming up at the Rue du Commerce studio. We had to be sharing closets and cases with the homeowners belongings- which I am sure is neither something the home owner would like, nor the visitor. What about us? A free inside look at onefinestay salary trends based on 69 salaries wages for 55 jobs at onefinestay. Our departure therefore was caused by events beyond our control. 1)The Plum Guide marketed my choice under afictitious name of a non existent person. Good luck with that! THIS IS THE CHRONOLOGY- QUOTES DIRECTLY FROM EMAIL FROM ONE FINE STAY. One Fine Stay has kept my money for a rental that we could not use due to Covid 19. despite numerous attempts to reason with them. We are aged 77 and 76 years. The apartment itself was quite up to the standards we expected, and the distribution as well as the amenities in the house were enough to satisfy our family for a week-long stay. We had already used Onefinestay for a two week visit and had no hesitation in using them again this time.The apartment was spacious and very comfortably appointed. During a global pandemic they are refusing to give a refund or credit to anyone who has booked a stay with them. Useful. Deplorable. Hotels in Other Popular Destinations; Expedia's Latest Trends; Are there hotels near Paris? Here, you might take a stroll along the Seine, shop on Rue Saint-Honoré and then dine in the smartest of French restaurants – all in the space of a day. A free inside look at company reviews and salaries posted anonymously by employees. Thank you! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-55663986', '');}, 'log_autolink_impression');Paris. Onefinestay Montmartre South Pigalle Private Homes - Paris 48.88766, 2.34064. Where to stay - Family of 6 for one night? Hotels, air b n b, and airlines around the world have offered full refunds. I see that others have stayed at this property and am looking for some reviews of it, so if you've stayed there, please share your experience. This company has no ethics, no sympthy and should not be trusted. One fine Stay did everything, and I mean EVERYTHING, in their power to hold our money, do the wrong thing, and steal from their customers. In particular my case which is due to serious health conditions. Looking at booking an apartment for one week in (ta && ta.queueForLoad ? We wanted somewhere for the family over Christmas in Paris. Recent Reviews in Marais. ! They REFUSE to do this. Upon first notification, we will contact the local health authority on behalf of the guest for instructions and work with them to deliver medicines, provisions or assistance as needed. The property itself is so clean and comfortable - I couldn’t find fault in such a well maintained and central properly. Onefinestay Montmartre South Pigalle Private Homes, Paris (France) - Deals & Reviews. We were not charged 1,000 Euros to make a request like the other reviewer, but we did pay the full amount up front to book the studio. A one-bedroom apartment sleeping two costs from about €180. I see that others have stayed at this property and am looking for some reviews of it, so if you've stayed there, please share your experience. I repeat AVOID these people, they are a nightmare and likely to ruin your honeymoon. Can I have lunch or dinner nearby? Get answers to your questions about Paris, FAQ: CDG to Paris: RER (train) vs. We were obliged to return to Australia from NYC after 5 days of a 4.5 week stay at a onefinestay (OFS) property owing to the COVID-19 State of Emergency declaration in the city on 12 March. http://www.onefinestay.com/paris/rue-beranger/, http://www.onefinestay.com/paris/rue-volta/. the company was in constant contact with me via email and phone before I arrived. Expedia Verified Review … Expedia Verified Review W W … 5 / 5 Excellent. Onefinestay, other than offering coupon for which I would have no use, made no adjustment to their cancellation policy to reflect circumstances that were completely beyond anyone's control.