This website is using cookies to provide services in accordance with the terms of Privacy Policy. Want to up your customer service game? Here for conversation. So if you’re more of an introvert, conversation starters can sometimes come in quite handy. Disposable Cosmetic Wedges, 200ct. The same is likely true in many health care settings, the same research showed. What is the best Halloween costume you ever had? A: Make it a few inches long. Phorest is great for all growing salons, perfect for 3+ staff. What is the last book you have read and did you like it? A little bit greasy is fine, but really out-of-control dirty hair isn’t nice for anyone. What’s the last TV show you binge-watched? How does your family celebrate Christmas? To make sure you get what you want, it is important to be clear on your expectations. add a good light oil to the curls and this will make it easier to work with and give it a shine. Are there any treatments you have always been curious about? These work for most clients and are great to establish a specific mood. Listen to the audio version of this blog, and subscribe to the Phorest Blog Podcast here: Trust is the foundation for loyalty; what will increase your chances of rebooking clients. All these are just preludes to the conversation, which naturally includes discussion about likes, dislikes and dream styles. What are you willing to give away half of? What are the characteristics of hairdressers that clients want to talk to? Receive advice and insights from our experts each week. Hairstylists are expected to possess the gift of ease in conversation, as they constantly work with numerous clients who come to the salon to look great and relax. Moreover, your customer may be from a different culture group. Why or why not? Who does not want to talk about their hobbies? And according to a survey we conducted amongst New York salon-goers, 65% of women favour a chat with their hair or beauty therapist. i just wanted to get my hair _____, but the hair stylist took off much more than I wanted. Everyone has an affect on the feel of the salon and of client perception. What song always puts you in a good mood? What is Joy? Whether that’s with an amazing haircut or color, flawless makeup application, a fun new outfit or a good conversation. Be careful and watch for any signs of indigestion or confusion. sides. "I only want a trim." The first quick styling salon for textured hair in the DMV. What are you looking forward to in the coming months? Salon - hairdressers learning English at the salon. 5. Carachéle Salon is Los Angeles’ premier boutique luxury hair salon. They are always a great idea and a very safe choice that works wonders for new customers. Keep your conversation starters light and redirect the mood if needed! A: I want a different hair style. Please review our Privacy Policy. If Risk-Takers and Security-Seekers are opposite ends of the same spectrum, where do you fall? Being a stylist, therapist or a hairdresser might require you to put on an extroverted persona, but that doesn’t mean you always feel at ease meeting people. cut. Translations available in 35 languages. it all depends on the length of your hair. Easy pace Learning online dictionary and how to use dictionaries. Everything begins with a conversation. Is there a TV show or a movie you think is overrated?, and so on. Clients tend to like them because they make them feel treated seriously and with due attention. Layers can help “give your hair volume” – that means to make it look bigger. If you opened a business, what would that business be? Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. All of the different personalities work together to set the salon culture. Some prefer to just take the time for themselves and not chat; some may want to chat about the latest gossip. Talk to us about your beautiful salon. I'll do it if you're positive that this is what you want. B: Exactly how short do you want it? Like Marianne Mychaskiw highlights in one of her InStyle articles, “the role of our hairstylist can get blurred with that of our therapist—a point we often forget until we’re midway through rehashing all the gory details of last week’s Tinder date gone awry during a double-process colour treatment.”. Award-winning hairstylist Claudio Lazo recommends “following the same standards as you would when meeting your boyfriend’s parents for the first time.” In other words, to steer clear of: Your clients come in for an experience, and getting them to talk about something is known to put people uncomfortable won’t do you, or your business any good. The most important thing is to start a conversation with your stylist about the service that you want done with your hair," says Monzon. All the stylists agree that it’s important to make the client feel at home when she arrives at the salon. As time goes on, you’ll naturally build upon those initial chats, and as your relationship with your client grows, so will their trust in you. English Words and Phrases from the Conversation layers = a hairstyle in which some pieces of hair are shorter and others are longer. We’re on Instagram too! That’s an exciting line of work; how did you get into it? Detailed articles that will help you learn more about Versum and how it works, Inspirational posts, expert advice and the latest news about Versum, Instructional videos and other inspiring content. What products you do not like to use? During this English lesson you will learn to ask questions about choosing a salon and what services they provide. Community See All. This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. Only blowouts, curlouts + protective styles ... We'll start with a quick conversation about your hair goals and the look you want to achieve during your visit. Favourite books, movies, shows and video games are another good catch. Any recommendations? While some topics are great to discuss, others are safer to avoid. No commitments, just a good look at what we can do for you. Lastly, a group of nice, not intrusive questions you can always throw into the hair salon conversation. What do you consider to be the most underrated or overrated TV show or movie? This isn't a nightclub, it's a business. In the clip, a customer who Spellman referred to as "Robin," refused a root touch-up service from Spellman's assistant, Alex — a decision motivated by racism, according to the hairstylist. If I'm blow-drying the hair, it's always good to know their plans as I can tailor the style to the occasion and offer ideas of ways to wear the hair. Are you a goal setter? Award-winning hairstylist Claudio Lazo recommends, and speaker known for their contributions to inspiring materials destined for the salon community. I agree to receive free tips on salon management. ), What You Need To Know About Salon Mystery Shopping Visits, I used to hate mystery shopping visits. or. Observe their reactions and be empathic. What influences you when it comes to buying a product? Hair Cuttery is the largest privately-owned chain of hair salons in the country, with more than 500 locations. Imagine that during a treatment a hairdresser uses a product that fully resolves your hair problems, but is very expensive. 117 people like this. By clicking submit you agree to Phorest Salon Software storing and processing this information for your request. Before we begin analysing how to get a good hair salon conversation going, let’s ask ourselves – when to talk. However, to build trust, you need to develop a relationship. Tip: educate, never criticise. What conversation starters do you use when meeting new clients? What made you take the leap to start your own business? 5 out of 5 stars. Keeping this cookie enabled helps us to improve our website. Like Marianne Mychaskiw highlights in one of her, “the role of our hairstylist can get blurred with that of our therapist—a point we often forget until we’re midway through rehashing all the gory details of last week’s Tinder date gone awry during a double-process colour treatment.”, While some topics are great to discuss, others are safer to avoid. We are using cookies to give you the best experience on our website. "I want 1 inch off the top and the sides blended in." What is the most relaxing place you enjoy going to? Why or why not? Versum will help you to keep all the data safely and conveniently in one place! If they answer you with short, generic sentences or look extra tired, just let them be. Hair Salon > Back to In the Community Part 1 : Listen and Read : Listen to the recording on hair salons, answer the questions, and then read along with the audio recording. It’s of the utmost importance to us that you leave feeling great from the inside out. The hair salon is often known as a hub for gossip and some clients may even be looking for this when they visit the salon. However, avoid delivering very harsh opinions and under no circumstances should you throw spoilers! Start taking notes – more tips here! How would you handle Fame? Describe your business in a few words? "Can you cut about 2 inches off the length?" Use for debates, discussions, speaking, conversations, independent learning and more. Correct! Most people consider visiting their favourite salon as a form of therapy, so a good discussion plays an important part. He has been a hairstylist for over 25 years and is a Thermal Reconditioning Specialist, dedicated to transforming difficult curls and waves into sleek, straight hair. hair. All the phrases have sound, which has been professionally recorded by native speakers. DON'T shout or talk loud enough for the entire salon to hear you. , 65% of women favour a chat with their hair or beauty therapist. What would your dream hairstyle look like?, and so on. What are two or three things that you like and don’t like about your hair? hair salon; barber shop; Practice. What inspires you? Create New Account. . Is it different from Happiness? Cook says she’s always outfitted with a smile and armed with plenty of conversation from fashion tips to … Where do you look for the latest hair and beauty trends? I trimmed my daughter's _____ a little because they were hanging in her eyes. A place that makes people look and feel like a million dollars. Conversation is the most valuable universal currency of human beings, the glue that holds society together! straightened. If you had an extra $100 to spend on yourself every week, how would you treat yourself? Wrong! And according to a, survey we conducted amongst New York salon-goers. Your hairdresser needs to see how your hair sits, what its natural texture is like and how you like to wear it, and they can't get the right idea if it's a greasy mess they don’t want to touch." If you disable this cookie, we will not be able to save your preferences. trimmed. 293,367 were here. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Your Versum system for a hair salon comes handy here, as you can easily note that this particular client favours silence during treatments. Friendly, funny, professional and knowledgeable about NATURAL HAIR. Although I knew I would be getting constructive feedback (and expected it), there was always a part of me that felt like I […], Empower Teams & Drive Results With Phorest’s New Staff Performance Tool. Asking clients about their interests is a great starter because that kind of talk can go on and on. Have you been working on any exciting projects lately? Disposable Cotton Rounds, 200ct. What is your favourite time of the year/time of the day and why? Conversation Hair Studio. A: I've been thinking about this for a while now. HAIR-INSPIRATION SALON POLICIES EVENTS CAREERS More.