The council may use covid as their defence but this incompetent service operated long before covid hit. But, even if they don't acknowledge you, they will still send bills your way for the thing you are trying to contact them about. The website will only let you go so far hence it can't be actioned. Council wishes to provide the best service possible to its customers and is committed to addressing and resolving enquiries and complaints, improving customer service delivery and increasing community satisfaction. ”. ''Clearly we are continuously striving to make the service better and Amey have now taken over the contract. It has to be reported by 1pm the next day. If you’re not registered by April 19, you won’t be able to vote.” Staff at Brent Council's main dump weigh cars as they arrive and charged £16 per 100kg of non-recyclable rubbish while Lewisham, Torbay and Darlington councils turn away anyone with DIY waste. What task are you looking for? However, over the last three months the I made many complaints about Ealing Council between April 2012 and October 2013. Lorna Malone started this petition to ealing council. Place used cleaning materials in a plastic rubbish bag, tie it & place in a second tied bin bag - then dispose of normally after 72 hours. Stage 1 complaints are dealt with by the relevant service head or their representative. Ealing Council defines a complaint as: "Any expression of dissatisfaction about a council service that requires a response." And it will be cheaper. However, the borough’s reuse and recycling centres in Greenford and Acton are closed until further notice. Hate to say it but vote in a Labour Council and this is what you get!!! Inconsistency with the dispensing of parking tickets: On occasions residents report that they are “let off” a ticket after a complaint is made: and in the same situation another time the complaint leads to no cancellation of a ticket.. 2. Its regarding the self employed discretionary grant for second & third lockdown (continue) 2020 to 2021as a newly self employed haven't received anything from HMRC with UC payment just managing my rent Trying to call trying to contact different ways letters & emails but still have not heard anything Newly self employed are struggling with huge financial difficulties but council doesnt even open the applications for discretionary grant this is ridicules If we are allowed to work we dont have to beg from anyone Janet Perera. This is the usual time for our waste to be collected including bank holiday weeks but do look for revisions through your letter box or check Ealing Councils website . Harrow Council apologised after failing to follow up on a complaint about a poorly maintained property. Scandal of 7,500 council homes lying empty in London [25 May 2016] – with Ealing big top of the list [Wednesday 19th March 2014] – Ealing Council has unveiled the latest homes to be built as part of its ambitious £22.7 million housing programme. The latest ridiculous response was "We're only reactive". Epping Forest Youth Council. Like us to receive updates about the changes to Ealing Council's refuse and recycling collections. However, Ealing Council say there was actually a drop in reports in 2020 (20,604) compared to 22,000 in 2019. Business Grants Under Lockdown Still No Update, Total Incompetence, Alive & Thriving within Ealing Council, Minus-star for Ealing Council's Planning Department. Ealing Council has zero interest in helping small businesses. 1,8 K J’aime. Health visiting – Public Health Ealing Council Council tax and housing benefits support Housing Payment history Contact us Search Manage representatives What can we help you with? Anti social work as appropriate, on its website information about council officer alison brought a garden and in. Councillor Julian Bell, leader of Ealing Council, said: “I urge you to fill in your census questionnaire. Refuse and recycling collections across the borough will change from December 25 and will return to normal on Monday January 15. The figures below are numbers reported by residents - but the council say real figures are usually smaller after checks have been completed. I have requested one several times and nothing has been done about it. They’ll look at your complaint and decide if the council or housing association should put things right. Whether you have too much garbage or cannot fit all of it in a single bin, our waste removal Ealing company within W3 area will make sure that it is taken care of. Businesses who should be eligible for grants under the government’s discretionary grant scheme due to the fact they have had NO revenue since March 2020. Complaints handling is available on the Ealing Council website via ‘Customer Support.’ The first step is to call on the complaints line (020) 8825 5000. Parish and Town Councils. % The emails and letters are completely ignored, even if multiple are sent over and over again.If you're thinking of moving to London, do NOT move into this council's area. This is the second time Brent Council’s monitoring officer has dealt with a complaint relating to councillors’ actions during lockdown restrictions. Can barely walk Ealing streets because of all the fallen leaves that are blocking the pavements, knee deep in places making it incredibly slippery and difficult to navigate with small children. Home / Your council / Comments, compliments and complaints / Find your councillor. Ealing residents are now being charged £40 a year to have garden waste collected. Create New Account. A staff complaint about a personnel matter, including appointments, dismissals, pay, pensions and discipline (but not from staff as service users.) Log In. So 150£ are affordable amount and can cause troubles in this moment.I am not against the rules or the law we all must follow the rules and respect the law but sometimes is not our fault is council fault the litter must be replaced and to be suitable to drop the cigarette inside.Ealing council targeting people on the street for money watch out and around you on the street usually you can find them hiding in the corners and watching who gonna give penalty you have right or not it doesn't matter because you can't appeal...so you all know now why you can't appeal , Having moved from Hammersmith & Fulham (great council) over three years ago, I gave little thought as to how Ealing council served their community. Meanwhile the council it seems would rather hide the facts than solve the problem. It acknowledged it did not adhere to recommendations made by the Local Government Ombudsman (LGO), which advised it to say sorry to the concerned resident and pay £200 for his trouble. Trying to report missed refuse collection for yesterday. If you are unsure about which part of the council is responsible, please use our A to Z to find the relevant information or telephone the switchboard on (020) 8825 5000. You will probably regret it. Tuesday morning 0 700-0 800 is approximately when the team arrive from Ealing Council. It all means hassle for 3,000 households a month with no end in sight. Mr Taylor is again showing he has more time on his hands than sense and I do hope that he is not deliberately misleading people by ignoring the inconvenient truth that were in the set of statistics shared with him, as he intentionally withheld them when contacting EalingToday. '' Over 50,000 in the first year of the contract. Ealing Council would like to remind residents that rubbish and recycling collections are continuing as normal at present. Complaints handling is available on the Ealing Council website via ‘Customer Support.’ The first step is to call on the complaints line (020) 8825 5000. Their priority should be helping out businesses affected by covid-19!!! Get Directions +44 20 8825 5000. A staff complaint about a personnel matter, including appointments, dismissals, pay, pensions and discipline (but not from staff as service users.) Next Comments and compliments; When this content has been updated. Total Incompetence, Alive & Thriving within Ealing Council Ealing a council in name only, we have truly gone back to the dark ages where corruption and nepotism rules. ... A council worker clears the building waste and rubbish ... For further details of our complaints policy and to make a complaint … Council service changes this Christmas 2020; Changes to rubbish and recycling collections this Christmas ; Greener Ealing taking over recycling and rubbish; Assault at Greenford re-use and recycling centre; Rubbish and recycling update ; Rubbish and recycling collections during crisis; Weekend collections for missed blue and black bins They have ignored every phone call, email, and letter I have sent them for an entire year. If you have a comment, concern, complaint or compliment about any of these services, please contact the service directly in the first instance. Visit Contact Page. Phoned Ealing council today to find out when my landlord would be receiving payment because my housing benefit had been suspended as they needed additional information, which I sent. Absolutely disgusting !! FINDINGS. ''The reality is that independent scoring of how clean our streets are (using National Indicator N195) shows that they are better then they ever were under the previous Tory administration – a very inconvenient truth. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! For example in January there were 5,845 reports but this was reduced to 1,706 of 'actual' missed collections. Published by London Assembly Member Susan Hall, the report reveals more than six complaints were made every single day to Ealing Council in the past five years.. Local authorities in London received more than 180,000 complaints … Your complaint will be automatically directed to the right department. Community See All. of collections were missed across Ealing in April. This means another 2 week wait which will equate to collection once a month! Yet another example of the total disorganisation in what must be the worst run council in London Borough .MP does not bother replying to emails extremely unhelpful. 2 check-ins. Help us improve GOV.UK. I was aware of what i am doing and can't throw the cigarettes inside because it will cause fire damage at the bus stop where plenty of people standing there waiting for the buses.On top of that i am jobless due the pandemic and i am barely surviving with my partner and 8 weeks baby at universal credit. Even after a year missed collections are still running three times ahead of where they were under the old contract. Committees and panels. Complaints Follow these steps if you have a problem with your council housing: Complain to your council - they should have a complaints policy that you can follow. Ealing Borough’s rubbish and recycling collection is to be downgraded from weekly to fortnightly and wheelie bins are on the way. Forgot account? A shocking report has exposed a huge rodent epidemic in Ealing and suggests more than 12,000 rat complaints have been made to the council since 2012.. Constitution. Pay for it, Report it, Apply for it, Request it, Book it, Find it. The door is shut in one's face when trying to get a proper response. So one has to wait until a further mess-up is made and then they will say (as they have done many times before ) - "Oh it's too late now". © 2021 Trustpilot, Inc. All rights reserved. This side of the matter has partially been addressed, some eighteen (18) months later by the local Ombudsman. The worst council 100% automated money making operation not council. Ealing Council complaints contacts. If Ealing Council was a business, it would have gone to the wall years ago. Knowing that our customers are satisfied with our waste disposal services fills us with joy. If you are unable to resolve matters and would like to raise a formal complaint about: Community services - PALs service at London North West. See more of Ealing Council's recycling and rubbish collections on Facebook. The office is closed until 9am Monday which means it is out of the timescale to report. Complaints - Refuse and recycling collection This form has a maximum of 6 pages Please do not use this form to report a missed rubbish or recycling collection. Often, you might initially do this by phone but it may be necessary to put your complaint in writing, either by using the council’s own complaints form or by writing a letter to them. Ealing Council download - Adult's services complaints policy and procedure | Health and adult social care | What to expect from adult social care As a result, it is unlikely your complaint will be dealt with within published timescales. The voicemail message says they are experiencing high levels of enquiries regarding this - hardly surprising as everyone wants to know what is happening, or not happening and why? Final figures for April 2012 - April 2013 reveal that the service has improved from the start of the contract (8,591 reported complaints) to March (2,858). They are an opportunity to make your voice heard and have a say on who represents you on issues that directly affect day-to-day life here in Rother. The leader of Ealing Council’s majority Labour group used a ‘bully pulpit’ to block discussion of a motion of support for Jeremy Corbyn last week – and when challenged, shouted down a BAME member and told him to ‘shut up’, according to members of Ealing and Acton constituency party (CLP). Awful, they don’t care about residents on any matter, no matter what.LTN is just the lastest in their stupid ideas. Like us to receive updates about the changes to Ealing Council's refuse and recycling collections. A complaint about adult social care or children’s issues covered by the statutory procedures. If you have a comment, concern, complaint or compliment about any of these services, please contact the service directly in the first instance. Yet another example of the total disorganisation in what must be the worst run council in London. Enterprise PLC - who took over the multi-million pound contract from May Gurney has now been bought by major public services provider Amey. A complaint about adult social care or children’s issues covered by the statutory procedures. Ealing Council Bulky Waste Collection. Once I got through to an adviser he just told me we have your requested information and are waiting for it to be processed and that he would flag it as urgent, the agent last Monday said the same thing but yet it hasn’t been dealt with, I really don’t want my landlord waiting a month for January,s rent. Email Customer Services on customers@ealing.gov.uk. Not Now. Ealing Council offers a garden waste collection service, allowing you to have your lawn clippings and plant and hedge prunings conveniently collected each fortnight. Your council. Their attitude is arrogant, uncaring, negligent: they have made repeated glaring mistakes over the last 15 years regarding a particular property and could now actually rectify their failures. I’d like to know it! An Amey spokesperson says: ''Amey places great importance on delivering excellent customer service to local communities. About See All. 2,122 people like this. They always have excuses to justify their incompetence and lack of interest in problems affecting people living in the borough. I have been asking for a little support as food inspection because I need a “food rating” in order to trade and their answer is constantly: “Covid-19 is our priority, can’t help you”. Ealing Council has warned residents that collection days for both recycling and rubbish are set to change over the Christmas period. Individual missed collections can be reported online via the main recycling, rubbish and waste page of the council’s website www.ealing.gov.uk/info/200489/recycling_rubbish_and_waste or contact our customer services team on 020 8825 6000.” Complaints about missed collections should be emailed to:StreetServicescomplaints@ealing.gov.uk To help us improve GOV.UK, we’d like to know more about your visit today. The council doesn't hold itself to account and it definately doesn't hold its contractors to account. Housing Ombudsman Complaint Handling Code. Ealing council cleared up the mess yesterday. Residents are clearing the detritus themselves, which shows wonderful community spirit, but I didn’t notice that as a line item on my last council tax bill. You WILL NOT get an answer from them for anything. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form. I've got fixed penalty notice 150£ for litter dep cigarette wich i don't find it fair.So basically i litter the cigarette next to the litter box because the ashtre inside is broken and if you throw the cigarette inside is going down to the bin where there is plastic bag and can cause fire, amd that litter exactly at acton High road bus stop opposite to Morison supermarket.That litter was on fire several times because of dropping cigarettes inside it and has never been replaced with new one.I've explained that exactly to the officer and he said yes we must replaced it but i still got the penalty wich is not fair at all and i don't find myself offender.